At Ultra Tours Medellín, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or book one of our tours.

1. Information We Collect

We may collect the following types of information:

Personal Information

√ Full name

√ Email address

√ Phone number

√ Billing information

√ Hotel or Airbnb address (for pick-up services)

Booking Information

√ Selected tour

√ Date and time of reservation

√ Number of participants

√ Special requests

Payment Information

Payments are processed through secure third-party payment providers. We do not store full credit card information on our servers.

Technical Information

√ IP address

√ Browser type

√ Device information

√ Pages visited

√ Cookies and usage data

2. How We Use Your Information

We use your information to:

√ Process and confirm bookings

√ Provide customer support

√ Arrange transportation and tour logistics

√ Improve our website and services

√ Send booking confirmations and important updates

√ Comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We may share your information only when necessary with:

√ Tour guides and operators (for booking coordination)

√ Transportation providers

√ Payment processors

√ Legal authorities if required by law

All third-party partners are required to protect your information.

4. Cookies

Our website may use cookies to:

√ Improve user experience

√ Analyze website traffic

√ Remember preferences

You can disable cookies in your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

√ Request access to your personal data

√ Request correction of inaccurate information

√ Request deletion of your data

√ Withdraw consent at any time

To exercise these rights, please contact us at:

ultratoursmedellin@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites (such as YouTube or social media platforms). We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Ultra Tours Medellín
Email: ultratoursmedellin@gmail.com
Phone/WhatsApp: 
Medellín, Colombia